Privacy Policy

Terms & Conditions

 

This privacy policy explains how we use any personal information we collect about you when you use this website:

 

What information we collect about you?

We collect information about you when you register with us or place an order for products.  We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions.  Website information is collected using cookies.

 

How will we use the information about you?

We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

 

Your name and contact details

How we use your name & contact details

Why?

Deliver your purchases to you

We’ve got to do this to perform our contract with you

Sending you information by email, SMS, or post, about our new products and services

To keep you up to date. We only send this with your permission

Fraud prevention and detection

To prevent and detect fraud against either you or ASOS – unfortunate, but absolutely essential

 

Your payment information

This means your card’s security/CVV code, don’t worry, we don’t keep them.

How we use your payment information

Why?

Take payment, and give refunds

We’ve got to do this to perform our contract with you

Fraud prevention and detection

To prevent and detect fraud against either you or DRS

 

Your contact history with us

What you’ve said to us — for example, over the phone or via email

How we use your contact history

Why?

Provide customer service and support

We’ve got to do this to perform our contract with you, after all, you expect the best service from us

Train our staff

So that, when you contact us, you get the best possible customer service

 

Purchase history and saved items

What you’ve bought and what you’ve stored in your basket for another time

How we use your purchase history and saved items

Why?

Sell you things

We’ve got to do this to perform our contract with you — if you can’t put stuff into a basket, you can’t buy it!

Provide customer service and support, and handle returns

We’ve got to do this to perform our contract with you

 

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience.  We do however respect that this is your choice.

 

How long we keep information about you

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

 

Access to your information and correction

You have the right to request a copy of the information that we hold about you.  If you would like a copy of some or all of your personal information, please email dpo@drsl.co.uk or write to us at the following address:

 

Data Protection Officer

Direct Rail Services Ltd

Regents Court

Baron Way

Carlisle

Cumbria

CA6 4SJ

 

We want to make sure that your personal information is accurate and up to date.  You may ask us to correct or remove information you think is inaccurate.

 

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses the address book is used and to store your details if you select to register an account.

 

You can set your browser not to accept cookies and this can be achieved by going to “Tools / Internet Options / Privacy” and selecting “Block Cookies”.  However, you may not be able to use all features of our website as a result.

 

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage.  This privacy policy was last updated on 15 May 2018

 

How to contact us

Please contact us if you any questions about our privacy policy or information we hold about you:

 

·         By email – dpo@drsl.co.uk

·         Or write to us at: Data Protection Officer, Direct Rail Services Ltd, Regents Court, Baron Way, Carlisle, Cumbria, CA6 4SJ